Effective Date: July 18, 2025
Thank you for choosing jkdistro.com as your trusted retail partner. This Shipping Policy outlines the responsibilities, procedures, and expectations regarding shipping orders placed through our platform. Jkdistro.com directly fulfills and ships all retail orders placed on the Site. This policy is intended to help buyers understand how shipping is managed and what to expect during the order fulfillment process.
Shipping Methods and Carriers
Jkdistro.com manages the shipping of all products directly to our buyers. We select reputable shipping carriers to ensure secure and reliable delivery. Available shipping methods may vary depending on the buyer’s location, and the specific products purchased. During checkout, buyers will be presented with the shipping options set by the vendor, including estimated shipping costs and delivery timeframes.
Order Processing Time
Most orders are processed within one (1) to seven (7) business days, depending on product availability and order complexity. Jkdistro.com will notify customers of any anticipated delays to ensure transparency and maintain trust throughout the order process.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
Shipping Time and Delivery Estimates
Shipping times begin after the order has been processed and transferred to the carrier. Delivery times vary based on the selected shipping method, carrier efficiency, and the buyer’s location. If expedited shipping is selected at checkout, any additional processing time and related fees will be disclosed prior to payment.
External factors such as weather conditions, carrier delays, or transportation disruptions may affect delivery times. While jkdistro.com works with reliable carriers, we cannot guarantee specific delivery dates.
Tracking Information
Jkdistro.com provides tracking numbers for all shipped orders. Buyers will receive tracking details via email or directly through their jkdistro.com account. Tracking information may take up to 24 hours to update in the carrier’s system after the package has been shipped.
Buyers are encouraged to monitor their tracking details regularly. If an issue arises, please contact the shipping carrier first for the most accurate delivery updates. If further assistance is needed, jkdistro.com’s customer support team is available to help, just email [email protected].
Address Accuracy
Buyers must ensure that the shipping address provided at checkout is complete and accurate. Jkdistro.com is not responsible for delivery issues caused by incorrect or incomplete addresses. If a package is returned to jkdistro.com due to an incorrect address, the buyer may be required to pay additional shipping costs for reshipment.
Lost, Stolen, or Misdelivered Packages
Once an order has been handed to the carrier, jkdistro.com is not liable for packages that are lost, stolen, or misdelivered. Buyers should contact the shipping carrier directly to file a claim in such cases.
Jkdistro.com is not responsible for:
jkdistro.com has gained access to insurance for customer orders via Route. We are now offering optional shipping insurance as an added layer of protection by covering lost, stolen, or damaged packages during transit. By unselecting Route at checkout, buyers opt out of this premium protection.
jkdistro.com will not be liable for lost, stolen, or damaged items if Route insurance is not selected. Buyers are fully responsible for securing shipping insurance at their own discretion.
By declining insurance, the buyer agrees to indemnify and hold harmless jkdistro.com from any and all liability arising from loss, theft, or damage of their shipment during transit.
Damaged Orders
If an order arrives damaged, buyers shall report the issue within 48 hours of delivery by providing:
Jkdistro.com is responsible for handling claims related to damaged products, which may include replacements or refunds, in accordance with the Refund and Return Policy found separately on our Site.
Delivery Restrictions
Jkdistro.com may not ship products to states, territories, or jurisdictions where there products are restricted or prohibited. Buyers are responsible for understanding and complying with their local regulations before placing an order.
If an order is placed from a restricted location, jkdistro.com reserves the right to cancel the order and issue a refund. Jkdistro.com does not assume liability for compliance with local shipping restrictions.
Weather and Quality Considerations
To preserve product integrity, jkdistro.com may temporarily hold shipments in the event of extreme weather conditions that could compromise product quality. Buyers will be notified of any delays caused by such considerations.
International Shipping
Jkdistro.com may offer international shipping, but buyers must ensure compliance with their country’s import laws and regulations regarding hemp products.
Buyers are responsible for:
Jkdistro.com will comply with export regulations and provide the necessary customs documentation. However, jkdistro.com is not responsible for delays, seizures, or losses due to customs issues. If an order is seized by customs, it is non-refundable and jkdistro.com shall have no liability for the loss.
Additional Shipping Policies
Shipping Costs
Shipping fees are set by jkdistro.com and are non-refundable unless the jkdistro.com explicitly agrees otherwise.
Out-of-Stock Products
If an item is out of stock after an order is placed, jkdistro.com will notify the buyer promptly. The buyer may choose between a full refund, or an alternative product offered by the jkdistro.com.
Questions and Contact Information
For any shipping-related questions, buyers may contact:
Email: [email protected]
Phone: 1-800-420-8597
Location: PO Box 1247, Benicia CA, 94510
All product and shipping inquiries should be directed to jkdistro.com.
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