Refund and Return Policy

Effective Date: 02/11/2024

At JK Distro, customer satisfaction is our priority. If you’re not fully satisfied with your purchase, we’re here to help. Please read our Refund and Return Policy carefully.

1. Eligibility for Returns

Due to the nature of our products, we only accept returns for unopened items. To be eligible for a return:

• The item must be in its original packaging, unopened, and unused.
• You must provide proof of purchase (e.g., order number, receipt).

If your item meets these criteria, you may be eligible for a refund, exchange, or store credit. Any opened or used items are ineligible for returns due to safety and legal reasons.

2. Initiating a Return

Clients must contact us immediately after receiving their order to initiate a return. The maximum time limit for contacting us is 3 days from the date of delivery. To be valid, the return request must include:

• Photos clearly showing the issue with the product.
• A detailed description of the issue.
• The desired resolution (e.g., refund, replacement, or store credit).
• Full name, order number, and contact information.

Submit all this information to [email protected]. Any requests missing the required details or submitted after the 3-day window will not be eligible for a return or refund.

Please note that shipping costs for the return are the responsibility of the customer unless otherwise specified by our team.

3. Refund and Store Credit Process

Once your returned item is received and inspected, we will notify you of the status of your refund or store credit. If your return is approved:

• Refunds will be processed back to your original payment method within 2-7 business days.
• If you opt for store credit, it will be issued after approval. Store credit cannot be used to cover shipping costs on future orders. Additionally:
  • Store credits are only valid for the client account used to place the original order.
  • Store credits are non-transferable and will expire after 72 days from the date of issuance.
• Not all orders will be admissible for full refunds or full replacements. By purchasing from our store, you agree that any final decisions made by our team regarding refunds, replacements, or store credit are final and binding.

4. Damaged or Defective Items

Clients must contact us immediately after receiving their order if the item is damaged or defective. The maximum time limit to report damaged or defective items is 3 days from the date of delivery. To be valid, the request must include:

1. Photos clearly showing the damage or defect.
2. A detailed description of the issue.
3. The desired resolution after investigation (e.g., refund, replacement, or store credit).
4. Full name, order number, and contact information.

Any requests missing the required details or submitted after the 3-day window will not be eligible for a return, refund, or store credit.

Submit all the above information to [email protected].

5. Non-Refundable and Non-Returnable Items

Certain items are exempt from being returned:

• Opened or used products.
• Any items marked as “final sale” or “non-returnable” at the time of purchase.
• Gift cards and promotional items.
• International orders seized by customs are non-refundable. It is the buyer’s responsibility to understand their country’s regulations.

Please note that individual experiences with each strain may vary significantly, including differences in aroma, flavor, and effects. As such, we cannot offer a satisfaction guarantee, as results and perceptions can differ from person to person.

6. Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, follow the return process above. Once we receive the defective product, we will ship the replacement. Store credit will not be applicable to shipping costs for exchanges or new orders.

7. Shipping Responsibility

Once your order leaves our facility, we are not liable for lost or stolen packages. We strongly recommend that customers purchase shipping insurance for valuable orders. Customers are responsible for filing claims with the shipping carrier for any lost or stolen packages. Once you receive a final response from the carrier, share it with us for any further action or resolution, as deemed necessary by our team.

8. Restocking Fees

A restocking fee of up to 15% of the purchase price may apply to returned items that do not meet our return criteria but are accepted at our discretion. Store credit may be offered as an alternative to refunds; however, store credit cannot be applied to shipping costs for future orders and will expire after 72 days from issuance.

9. Changes to the Policy

JK Distro reserves the right to update or change this Refund and Return Policy at any time. The most current version will be posted on our website with the “Effective Date.” Continued use of the Site or purchases following changes constitutes your acceptance of the revised terms.

10. Contact Us

For any questions or concerns regarding this policy, please contact us at:

• Email: [email protected]