Refund and Return Policy

Effective Date: July 21, 2025

At jkdistro.com, we strive to maintain high standards for our buyers. As a distribution-retail business, we sell products directly to customers and do not manufacture products ourselves. We are responsible for fulfilling orders and handling refund or return requests in accordance with our policies, provided buyers remain compliant with the guidelines outlined below.

This policy outlines the general framework for returns, refunds, and exchanges for retail transactions conducted through jkdiistro.com. By using the Site, buyers agree to comply with these terms.

Eligibility for Returns

Returns on certain designated retail products are strictly limited to the following conditions:

• The item must be unopened, unused, and in its original packaging
• The return must be initiated within three (3) business days of delivery
• A valid proof of purchase (such as an order number or invoice) must be provided

Certain items are not eligible for return under any circumstances, including:

• Opened or used products
• Products marked as “final sale” or “non-returnable” at the time of purchase
• Perishable goods that are not defective

All refund, replacement, or store credit requests are subject to our approval. JKDistro.com ensures compliance with this policy and retains full authority to approve or deny return requests.

Initiating a Return

Buyers must request a return within three (3) business days of delivery by contacting us directly through jkdistro.com’s platform [email protected] or via the contact information provided in the order confirmation. A return request shall include:

• Photographic evidence of any issue (such as damaged or defective products)
• A detailed description of the reason for the return
• The desired resolution, whether a refund, replacement, or store credit
• The buyer’s business name, order number, and contact information

Incomplete return requests or requests submitted after the three-day window will not be eligible for review. Buyers are responsible for return shipping costs unless jkdistro.com explicitly agrees to cover them.

Refund and Store Credit Process

Once we receive and inspect a returned item, we will determine whether a refund, store credit, or replacement will be issued.

Refunds, if approved, will be processed within seven (7) business days using the original payment method. Store credits may be offered in place of a refund, subject to the following conditions:

• Store credits are valid only for the buyer account used in the original purchase.
• Store credits cannot be transferred to another account
• Store credits expire after ninety (90) days from the date of issuance

Non-Refundable Shipping Costs

Shipping fees are non-refundable, even if an order is returned. Any return shipping costs are the responsibility of the buyer, unless JK Distro explicitly agrees otherwise. We may refuse a return or issue a partial refund if the returned product does not meet the stated requirements. All refund decisions made by us at our discretion and are final.

Damaged or Defective Items

If a product arrives damaged or defective, buyers must submit a claim within three (3) business days of delivery. The claim must include:

• Clear photographic evidence of the damage or defect
• A description of the issue and how it affects product usability
• The order number, business name, and contact information

Claims submitted after the three-day window or without the required details will not be eligible for refunds or replacements. We will review each claim and determine the appropriate resolution on a case by case basis.

Non-Refundable and Non-Returnable Items

The following items cannot be returned or refunded:

• Products explicitly marked as “final sale” at the time of purchase
• Opened, used, or tampered products
• International orders that are seized by customs due to regulatory restrictions

Jkdistro.com does not guarantee the effectiveness or satisfaction of any product, as results may vary between users. We are solely responsible for providing accurate product descriptions and reasonably ensuring quality control across all items sold.

Exchanges

Exchanges may be approved only for defective or damaged items. Buyers must return the defective product before receiving a replacement. We are not responsible for handling the exchange shipping costs unless otherwise agreed upon. Store credits cannot be used for exchange-related shipping fees.

Shipping Responsibility

We manage the shipping process, including selecting carriers, determining shipping costs, and providing tracking information to buyers. Jkdistro.com is not liable for shipping issues and strongly encourages buyers to purchase shipping insurance. Please see our Terms and Conditions, separate on our Site.

Lost or Stolen Packages

If your package is lost or stolen, please file a claim directly with the shipping carrier. Once the carrier completes their investigation, please share their final response with us. While JKDistro.com is not responsible for lost or stolen packages, we are happy to assist in communicating with the carrier and guiding you through the process where possible.

Jkdistro.com offers optional shipping insurance through Route to protect orders from loss, theft, or damage during transit. This premium coverage ensures eligibility for replacements under such circumstances. By unselecting Route at checkout, buyers opt out of this added protection and acknowledge that jkdistro.com shall not be liable for lost, stolen, or damaged items. Buyers are fully responsible for obtaining this or other insurance at their own cost. By declining insurance, the Buyer agrees to indemnify and hold harmless jkdistro.com from any and all liability arising from Buyer’s failure to acquire insurance to cover any losses.

Delays or Errors

Jkdistro.com is responsible for resolving any shipping delays, incorrect shipments, or missing items. If you experience any issues with your order, please contact our customer service team at [email protected]directly so we can assist you promptly.

Restocking Fees

Jkdistro.com may apply a restocking fee of up to 15% of the purchase price for returned items that do not meet our return criteria but are accepted at our discretion. In certain cases, we may issue store credit instead of a refund. Store credit is subject to expiration and is non-transferable.

Policy Updates

Jkdistro.com reserves the right to modify this Refund and Return Policy at any time. The latest version will always be available on our website. Continued use of the platform constitutes acceptance of any revised terms.

Contact Us

For any questions or concerns regarding this policy, please contact us at:

Email: [email protected]

Phone: 1-800-420-8597

Limitation of Liability

JKDistro.com sells and ships products directly to customers and strives to ensure accuracy, quality, and timely delivery. However, to the fullest extent permitted by law, JKDistro.com shall not be held liable for any indirect, incidental, consequential, or punitive damages arising from the use of our products or services, including but not limited to loss of profits, data, or other intangible losses.

JKDistro.com’s total liability for any claim related to a purchase shall not exceed the amount paid by the customer for the specific product in question. By purchasing from our site, you acknowledge and agree that your use of JKDistro.com and its products is at your sole risk.

We do not guarantee uninterrupted or error-free service and disclaim any warranties, express or implied, including but not limited to merchantability or fitness for a particular purpose, except as expressly stated in writing.